Grail Insights Announces Next-Generation Customer Success Delivery Capabilities for the SaaS World

By Grail Insights Newsroom | June 16, 2020

Grail Insights, a global insights company, announced today that SaaS businesses can now meaningfully expand their visibility by adopting its insights-driven customer success approach. 

“The demands of agility, timely and relevant information, and innovation are accelerating as businesses are looking to drive customer retention and reduce churn,” stated Brad Williamson, Managing Director, Grail Insights. “Customer Success Teams can now proactively engage with customers to draw insights for strategic business initiatives. Companies that aim to build a world-class customer-success function must consider synergies between effective client onboarding, on-going impactful client engagement, and strategic analytics and research.” 

At Grail, we strongly believe that consumer insights fuel the growth of customers’ businesses.  And, with our natural delivery flexibility, strategic approach and understanding of Customer Success, Grail is rightly positioned to support progressive organizations in their evolving needs, as they grow and expand. Our 16 global delivery centers include 3 centers of excellence for Customer Success execution in Salt Lake City, Dublin, and Noida. This global reach helps us cover various time zones and languages to provide Customer Success Management to our clients.  Grail can be a single partner to manage the entire Customer Success process—right from onboarding, to customer lifecycle to data analysis—all of which speak of Grail’s commitment to next-generation customer success by applying #insightsforall.

Grail’s own insights mining team notes that consumer insights help customers seize the right business opportunities at the right moment. Watch Video to find out how SaaS businesses can actively cultivate these insights using disciplined analytics and research to strengthen engagement and drive innovation.


Grail Insights is a strategic insights consultancy helping clients seize opportunities and respond decisively to market changes by applying insights to any aspect of their business. To learn more about Grail’s view of Customer Success, contact Brad Williamson at brad.williamson@grailinsights.com